General

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1.         In the following Terms & Conditions the following meanings shall apply:

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The Customer, the individual, partnership, or company as named on the online system ‘EAS Online’.

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The Business trading as Signsense.

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1.2.     The Customer shall provide all instructions in respect of the installation, maintenance, and retrieval of signs via the online system ‘EAS Online’ or via the agreed mechanism.

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1.3.     All invoices will be raised by Signsense to whom all debts will be assigned and to whom payment should be made by BACS transfer.

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1.4.     All invoices will be sent to the Customers nominated email address and are due for payment within 28 days of invoice date.

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1.5.     In the event that the full sum is not paid by the due date, we reserve the right to charge a flat rate of £10 per month for additional administration costs.

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1.6.     All charges are exclusive of standard rate VAT.

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1.7.     This agreement is made under English law and shall be subject to the exclusive jurisdiction of the English courts.

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Liability

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2.1.     The Customer shall obtain permission from the property owner for the installation of the sign(s) prior to instructions being given to Signsense.

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2.2.     Every care will be taken by Signsense to avoid causing damage when installing a sign however, Signsense is unable to accept any liability for any damage to property unless apportioned to the negligence of Signsense. Signsense will not affix signs or fixings to door frames, window frames, brittle substances or rendered surfaces under any circumstances. If the property owner cannot be contacted, permission will be sought from the Customer. In either case Signsense will not be responsible for any damage to property however caused.

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2.3.     Signsense will affix or install signs up to a maximum height of 5m and always maintain Public Liability insurance (£1,000,000) in respect of products and services supplied.

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2.4.     Signsense cannot accept any liability whatsoever for any signs, posts or fixings not erected or serviced by themselves or when a sign has been moved or tampered with by the Customer, the property owner or any third party. Including status changes handled by the Customer.

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2.5.     The Customer accepts sole responsibility for complying with all relevant legal or planning requirements in connection with the installation of any sign and further agrees to indemnify Signsense in respect of any breach of, or failure to comply with such requirements.

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Terms

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3.1.     The minimum period for the supply of service is twelve months. At the end of this period this agreement shall continue, subject to any agreed price alteration and the Customer shall give a minimum of three months written notice of a wish to discontinue use of the service.

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3.2.     The Customer hereby covenants that Signsense shall be their sole sign contractor/installer with the agreed branches/areas throughout both the initial and notice periods.

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3.3.     Signsense prices are subject to change annually in line with the consumer price index (CPI) and any increase shall be notified to the customer in writing at least 30 days in advance.

3.4.     The customer agrees to supply Signsense with all movement instructions and will not carry out any movements themselves, this includes new installs, refixes, collections and status changes. The pricing agreed between Signsense and the customer is on the basis of all movement instructions being supplied to Signsense. Any deviation from this could result in an increase in prices to the customer.

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Service

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4.1.       Signsense shall store a reasonable quantity of stock on behalf of the customer and the customer shall be responsible for ensuring that Signsense hold sufficient quantities of stock when notified of low levels of stock.

4.2.      Signsense will store stock of signs on behalf of the customer free of charge while the customer remains active (i.e. the customer has placed an order within the last 90 days.). If the customer becomes inactive, then Signsense will charge the customer a storage charge of £20 + VAT per month while the customer is inactive and continues to use the Signsense storage facility.

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4.3.      Signsense shall install the signs at the address provided by The Customer, if this is outside of the agreed area this is subject to additional charges outlined in section 4.4. It is the responsibility of The Customer to provide the full correct address to Signsense. 

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4.4.      Signsense aim to complete orders within 3 working days following the day the order was placed. This does not apply to orders outside of the agreed area.

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4.5.      The price for working outside of the agreed area as described in section 4.2 is £20 per hour + VAT in addition to the standard visit fee. This charge is only levied for time spent outside of agreed area.

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4.6.      Signs are temporary fixings and should be checked on a regular basis by homeowners, tenants and by the agent.

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4.7.      If any sign is seen down, the agent should immediately instruct Signsense to check on the signs using the ‘Refix’ or ‘Collect’ instruction, as appropriate.

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4.8.      All signs should be taken down within a maximum of 2 weeks after completion dictated by the Town and Country Planning Regulations. It is the Agent’s responsibility to instruct Signsense to remove these signs.

4.9.      Signsense reserve the right to carry out collections at addresses not attended to in 180 days, where these addresses cannot be found on the property market. These collections will be chargeable to the customer.         

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4.10.     When Signsense install a sign , it will be to the most suitable position but if there are any adverse weather conditions (such as high winds), tampering or vandalism, Signsense cannot be held responsible for any damage caused after initial installation/removal process. Walls and fences will become weaker over a period of time as general weather conditions will cause the board to move.